Frequently Asked Questions

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Q: What is the Cancellation/Reschedule Policy?

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A: A 48-hour notice is required for cancelling/rescheduling an already scheduled session. If client cancels/reschedules BEFORE 48 hours, their payment will be transferred to an account credit to use at a later time. If client cancels/reschedules AFTER 48 hours or does not show up for session, client is still responsible for full payment amount and forfeits session. If client arrives late to session, they receive rest of scheduled time only. In the event of an unexpected emergency (illness/medical situation, vehicle trouble, extreme weather, etc.), contact us directly as soon as possible.

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Q: What is the Financial Policy?

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A: Payment is due at time of scheduling. Aloha Float and Wellness is not contracted with any insurance companies and only accepts direct payment from client. There are NO refunds on pre-payments/sessions/memberships/packages/gift-certificates once they are purchased.